Last Updated: February 14, 2025

At Ferrari Metals, we strive to provide high-quality, durable hoop houses that enhance agricultural practices. We understand that sometimes returns may be necessary. This Return Policy outlines the conditions, processes, and requirements for returning products purchased from FerrariMetals.com.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The return request must be initiated within 30 days of the delivery date.
• Items must be unused, in their original condition, and in original packaging.
• Proof of purchase, such as an order number or receipt, is required.
• Custom orders and special fabrication items are not eligible for return unless defective or incorrect.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Custom-built or special-order hoop houses
• Used or installed products
• Items returned beyond the 30-day return period
• Clearance or final sale items

If your item falls under any of these categories, it will not be accepted for return.

3. How to Initiate a Return

If your purchase meets the eligibility requirements, follow these steps to initiate a return:

1. Contact Customer Support: Email Samantha@ferrarimetals.com with your order number, item details, and reason for return.
2. Receive Return Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
3. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
4. Ship the Item: Use a trackable shipping method to return the package to the provided return address. Customers are responsible for return shipping costs unless the return is due to an error or defective product.

4. Inspection and Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets return eligibility. Refunds will be processed based on the following conditions:

• If approved, a full refund will be issued to the original payment method within 7-10 business days.
• If the return does not meet eligibility criteria, a partial refund may be issued, or the return may be denied.
• Original shipping fees are non-refundable unless the return is due to a defect or incorrect shipment.
• If applicable, a restocking fee of up to 20% may be deducted for returns that are not due to defects or errors.

5. Exchanges

We offer exchanges only for defective or incorrectly shipped items. To request an exchange:

• Contact us within 7 days of receiving your order.
• Provide photos of the defective or incorrect item.
• Once verified, we will ship a replacement at no additional cost.

6. Damaged or Incorrect Orders

• Contact us within 7 days of delivery with order details and photos of the item.
• Our team will review the claim and provide further instructions.
• If verified, we will arrange for a replacement or refund at no extra cost.

7. Return Shipping Costs

Unless the return is due to an error on our part or a defective product, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

8. International Returns

For international customers:

• All return shipping fees, duties, and taxes are the responsibility of the customer.
• Refunds will be issued for the product cost only, excluding original shipping charges.
• Any refused shipments may be subject to additional handling fees.

9. Late or Missing Refunds

If you have not received a refund within 10 business days after approval, please:

• Check with your bank or payment provider for any processing delays.
• Contact us at Samantha@ferrarimetals.com if you need further assistance.

10. Changes to Return Policy

Ferrari Metals reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

For any further questions or assistance, please contact our support team at [Insert Contact Email]. We appreciate your business and look forward to serving your agricultural needs.